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  • Order Nr. 20190719-0000254 to Germany

    Could you tell me, what happened to my Philodendron pink princess? Where is it? It's marked as shipped, but it is now over two weeks...

    Greetings Julia Simon

  • Order Nr. 20190719-0000254 to Germany

     Dear Julia,


    How are you?

    Thank you very much send to us message

    I check status of your package has been ship but germany customs reject no reason.

    So let me know do you want me to reship to you or refund your payment

    Please contact to me by heather@joinfolia.com for this matter


    Best regards,


    Heather Kim

    Joinflower Co., Ltd.



     [ Original Message ]

    Could you tell me, what happened to my Philodendron pink princess? Where is it? It's marked as shipped, but it is now over two weeks...

    Greetings Julia Simon

  • Variegated Monstera Delicosa

    Hi,


    I was just wondering when the variegated mostera delicosa were planned to be back in stock?


    Thanks!

  • Which Variegated Monstera

    I wanted to know which variety monster your 'variegated monstera' is.  The two I'm familiar with are Monstera Borsigiana Albo Variegata and Monstera Thai Constellation.  Is it one of these two varieties or something different?

  • Shipping & tracking

    Hi,


    I recently placed an order, however I have not received a shipping notification or tracking code yet. The ordernr is 20190710-0000130.

    When will the items be shipped and will I receive a tracking code?

  • Shipping inquiry
    It says it’s $50+ to Guam, which is okay, but do you know how long it might take?
  • mistake

    hi,
    I have bought 2 hoyas sigillatis and should pay 65,83 $, it is 260,83 PL, but it something was wrong and I  sent you 221,80 PLN from acount and 482,63 PLN from credit cart. reasume I sent you 704,43 PLN.
    704,43 PLN - 260,83 PLN = 443,60 PLN
    I sent you more 443,60 PLN, Could you refund me, please
  • Order number [20190627-0000532] to Germany

    Hey,


    when do you send my order to me?


    Best Regards,

    Verena Nowacki

  • Monstera deliciosa variegated 40cm

    Hi there,

    I saw some larger Variegated Monstera on your instagram. It says there are 10 available right now. We would be interested in ordering all 10 if possible. Please get back to me as soon as you can, as i would love to add this to our existing order that is waiting to be shipped.

    Warmest regards,
    Michael

  • wrong tracking number

    Hi i send many e mailes to you guys asking for help and never got any reply, i have placed a second order and hoping to do many more but the service is bad, i need the right tracking number for my second order as was given the firs number for in and now need the right one. hope you can help out with this manner,

     loving your plants but service is not good at all, send 9 masg with no reply, also send to your face book page

     thanks

     frank

     vienneau

  • 세관반송

    안녕하세요 캐나다에서 식물을 주문했었습니다.

    발송번호는 EG245654555KR 이구요 이주동안 계속기다리다가 어제 검색했더니 다시 한국으로 배송이 될꺼라고 하던데 어떻게 돼나요? 다시 보내주시나요?

  • wrong tracking number

    Hi my second order left your shop and the tracking number is the same as the first one that i all ready got last week,

    EG245963035KR

    can you help with this
     thanks
     frank
  • more information

    Could you let me know if a hoya would pass through customs in Canada if I don't have an import license and with your photos certificate. Also how long and what would be the cost to ship to Canada and how long it might take to get here. I would like to order a hoya but I do not want it to get destroyed at customs. Is the price in Canadian or American currency. Sorry for all of the questions. Thank you Janice Bradbury.

  • so pleased with my order

    just wanted to say thanks as so pleased with my order and they all look great and will be doing many more orders soon. thanks again

     frank

  • Re: Hi tracking number

    hi i need a tracking number for my order that was shipped on may 16th

     thanks

     frank vienneau

  • Ordering!!
    Hey! I'm just working on my import permit. I'm planning on making an order once it warms up.

    How does it work with the permit once I get it? Do I email it to you?
  • Ordering!!

    Sorry you can contact to me by heather@joinfolia.com Please.


     [ Original Message ]
    Hey! I'm just working on my import permit. I'm planning on making an order once it warms up.

    How does it work with the permit once I get it? Do I email it to you?

  • order number 20190222-0000076

    HI I ordered the variegate hindu rope.


    I live in Canada and was hoping you could hold off on shipping it until March 15th?  It is very cold here. I have already paid through Paypal.


    Please let me know, I would really appreciate it.


    My order number is 20190222-0000076


    Thank you

  • order number 20190222-0000076

    Sorry i didn't see your message but look like we already discuss with by email.

    Do not worry we will holding your order by middle or march one of my daily habbit are checking weather your country so many client want to have plants but weather not allow.
     [ Original Message ]

    HI I ordered the variegate hindu rope.


    I live in Canada and was hoping you could hold off on shipping it until March 15th?  It is very cold here. I have already paid through Paypal.


    Please let me know, I would really appreciate it.


    My order number is 20190222-0000076


    Thank you

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